hUlahoot

Shop Terms

Effective: November 11, 2026 · Operator: BillBeBe Inc.

These terms apply to every business ("shop") that uses hUlahoot Shop mode — restaurants and cafés, and also salons, stores, studios and other local businesses. By creating a shop account or using a staff code you agree to them, to our Privacy Policy and to the Community Rules.

1. Joining

The person who creates the shop account must be the owner of the shop or authorised to act for it, and gives true information in the application.
You add your shop at its door, in the hUlahoot Shop app: your phone's location becomes the shop's place on the map, and you take two live photos — the shop front with its sign and a one-time code written on paper, and your business permit (seller's permit, health permit or business licence). The shop opens right away. hUlahoot checks the photos afterwards and may remove a shop that is not real or not yours.
One place, one owner. If someone says your shop is theirs, you get 7 days to prove it again at the shop; if you don't, the shop moves to them. If both of you prove it, hUlahoot decides. Each branch is added at its own door.
To hand your shop to a new owner, use Hand the shop to a new owner in the app; the new owner accepts at the shop with the same photos. Then you and your staff devices lose the shop.
Claiming a shop that is not yours, or using photos that are not real, breaks these terms and ends your account.
Keep your password and staff code private. You are responsible for what happens in Shop mode on your account and on devices linked with your staff code. Change the staff code (SHOP INFO › NEW CODE) when someone leaves.

2. Businesses hUlahoot does not accept

hUlahoot is a game for people discovering their town — students first. These businesses cannot join, advertise or appear in the game, and a shop that starts offering them is removed:

Anything illegal under United States, California or local law, or anything that needs a licence the business does not hold.
Bars, liquor stores and other businesses that mainly sell alcohol. A restaurant that also serves alcohol may join, but may not offer or advertise alcohol in hUlahoot.
Tobacco, vape and smoke shops.
Cannabis shops and dispensaries.
Gambling, betting, casinos and lottery sales.
Adult entertainment and sexual services.

Your menus, promotions, ads and shop name must also follow the Community Rules; hUlahoot filters rude words.

3. The secret menu

You decide the dish or offer, its price, how many, the days and the hours. In a week with a hUlahoot mission you may take the mission instead: then the menu fits the mission and its price is the mission price. Players pay you the price shown directly at pickup; hUlahoot does not handle that payment.
You list a backup dish. If the secret dish runs out, you serve the backup dish to anyone holding a valid ticket.
You may cancel a ticket only within the short time shown in Shop mode after it was booked. After that, the player is on the way — honor the ticket.
Confirm each pickup by scanning the player's QR code (or typing its code).

4. Your business

You are an independent business. You are responsible for your products and services, food and allergen information (if you sell food), safety, licences and permits, taxes, staff and premises.
Answer players' questions about allergens honestly.

5. Players

You see a player's in-game name, level and ticket — nothing else. Use it only to serve the booking.
Treat players fairly and without discrimination. You may ban a customer from your shop for real problems (rudeness, repeated no-shows, fraud); hUlahoot reviews every shop ban.

6. Ads and fees

You may advertise one menu or offer at a time. An ad runs for 24 hours from the moment it starts (for example 2:30 PM until 2:30 PM the next day).
You choose how much to pay for an ad, at least $1. Ads with more money show higher in the town's newspaper; with the same money, the shop with more pickups and promotion days shows higher. This is hUlahoot's ranking, not an auction between shops, and the amount is never shown to players.
Every ad is paid. There are no free ad days.
Ad payments go through Stripe. Any other fee for using hUlahoot will be agreed with you in writing before it applies.

7. Your listing

You allow hUlahoot to show your shop's name, location, menu text and an 8-bit picture of your shop and "owner" character in the game and in hUlahoot promotion. You may change the menu and the owner's name in Shop mode; name and location changes go through hUlahoot.

8. Ending

You can stop at any time — tell us and we remove the shop from the game; tickets already booked should still be honored. hUlahoot may pause or remove a shop that breaks these terms, often cancels tickets, or receives serious complaints.

9. Liability

hUlahoot is provided "as is". To the extent the law allows, hUlahoot is not liable for lost profits or indirect losses, and you are responsible for claims about your food, service or premises. These terms are governed by the laws of the State of California, USA.

Contact

[email protected] ‹ back to Shop mode