hUlahoot
Delete Account
How to delete your account in hUlahoot (players) and hUlahoot Shop (shops), by BillBeBe Inc.
Delete in the app
- Players (hUlahoot): tap your character › ME › ACCOUNT › DELETE ACCOUNT. Your account is deleted right away. If you have a membership, cancel it first in iPhone Settings › your name › Subscriptions (Apple bills it, so deleting the account does not stop it).
- Shops (hUlahoot Shop): More › Account › Delete account, then type DELETE. Your shop account is deleted right away. Your shop stays on the hUlahoot map until you ask us to remove it.
Or ask us by email
Email [email protected] with the subject "Account Deletion Request" and your in-game name (players) or the email of your shop account (shops). We process your request within 30 days.
What gets deleted (players)
- Your sign-in (email, if you saved one) and your character: in-game name, look, level and cows
- Your bookings and tickets; a ticket that is still waiting is cancelled and the plate goes back to the shop
- Your phone link for Telegraph Mode, your notification tokens and your Nearby radio key
- Blocks and reports you made, your news posts and votes, town chat lines, letters, safety reports and reviews, UFO tickets and your sign-up check
- Your membership record in hUlahoot (Apple keeps its own purchase record)
What is kept (players)
- The number of free bookings used and when they started, kept with the ID Apple gives us for you only (no name, no email), so a new account does not get a second 5 free bookings.
- Apple's mark for your iPhone ("this iPhone has had a hUlahoot account") stays with Apple; if you sign up again on the same iPhone with the same Apple ID, you can play again.
- Feedback you sent us, shop suggestions and app error reports, without your account (no name or contact).
- Town chat lines and news posts already delete themselves within 1–2 days.
- Backups roll off within 30 days.
Shop accounts (hUlahoot Shop)
- Deleted right away: the sign-in, the shop application and manager or staff access.
- Kept: the shop itself on the map and its booking records until you ask us to remove the shop; ownership proof photos until the shop leaves hUlahoot (ask us to delete them); ad payment records (amount and date, no card) as tax records.