HELP DESK

Open hUlahoot and press START, then Sign in with Apple. hUlahoot is for people 18 and over. Apple can hide your real email from us if you choose.

One person has one account, so the few plates at each shop stay fair for everyone.

Install hUlahoot and Sign in with Apple using the same Apple ID. Your level, cows, free bookings and membership come back.

hUlahoot has no password of its own. You sign in with your Apple ID. If you forgot your Apple ID password, Apple can reset it at iforgot.apple.com.

Sign in with your new Apple ID, then go to ME › ACCOUNT › LOST MY OLD APPLE ID. Write your old player name and anything that helps us recognize it (when you joined, shops you booked).

A person at hUlahoot checks every request. We can only move an old account that nobody has used for 14 days. When it moves, your membership, your used free bookings and your name come with it, and the old account is closed.

Each iPhone can hold one hUlahoot account. Sign in with the Apple ID you used before on this phone. If you bought the iPhone second-hand, write to us and we will help.

In the app: ME › ACCOUNT › DELETE ACCOUNT. It removes your level, cows, tickets and saved info for good.

If you have a membership, cancel it first in your iPhone's Settings › your name › Subscriptions, or Apple keeps charging. More in Delete your account.

Look for a spinning coin over a shop, or open MENU › FIND to list shops near you and draw the way. At the shop door press A, pick the dish and press BOOK. You get a ticket number like #A01.

Go to the shop within 1 hour of booking. Open MENU › TICKETS and show your QR code at the counter. Pay the shop the price shown in the game, directly to the shop.

The ticket expires and the plate goes back to the shop for someone else. That booking still counts (a free booking used on it doesn't come back), and one pickup is taken off your level.

A shop can cancel a ticket only in the first few minutes after you book, for example when the kitchen just ran out. After that the plate is held for you. If a shop turned you away with a valid ticket, write to us with the ticket number.

SOLD OUT: every plate today is booked. A plate can come back if someone doesn't pick up in time, so look again later.

NOT TAKING ORDERS: the shop's phones can't get orders right now, so nobody would see yours. Try another shop.

Every shop lists a backup dish. If the secret dish is gone, the shop serves you the backup dish for your ticket.

Ask the staff at the counter before you eat. Shops are responsible for their food and must answer allergy questions honestly.

Your first 5 bookings are free, for 30 days after you sign up. Each booking uses one. The free bookings belong to your Apple ID, so a new account doesn't get new ones.

$4.99 a month, paid through Apple. It renews by itself each month until you cancel. The price you pay the shop for each dish is separate and goes to the shop.

On your iPhone: Settings › your name › Subscriptions › hUlahoot › Cancel. You keep the membership until the end of the month you paid for.

Apple handles payments and refunds for the membership. Ask Apple at reportaproblem.apple.com.

Each player has a few bookings per day and per week, each at a different shop, so plates go around. A UFO ticket gives you one more booking on a day you've used them all: catch the UFO with the camera to win one.

Every plate you pick up raises your level. Every 10 levels a cow joins you, and each cow brings a small skill: the white bike at level 10, night eyes at 80, and the golden cow at 100.

Use the round stick to walk in the game. To walk the real street, open MENU and switch to REAL GPS. Only your phone knows where you really are.

The town follows your phone's clock. After dusk it gets dark and the street lamps come on; shops that are open glow at the door.

Turn it on or off in ME › MUSIC. It follows your iPhone's silent switch and plays along with your own music. If it is quiet after you come back to the app, tap the screen once.

Get the hUlahoot Shop app, create an account, then stand at your shop door. The app reads the location once and asks for two live photos: the shop front with a code on paper, and your business permit. Your shop opens on the map right away; hUlahoot checks the photos afterwards.

Every booking sends a NEW ORDER notice to the phones signed in to your shop in the hUlahoot Shop app. Keep notifications on (Settings › hUlahoot Shop › Notifications). If none of your phones can get orders, players can't book your shop.

Mission menu: each week hUlahoot sets one mission and its price; take it when it fits your kitchen. My pick: your own dish, your price, how many plates, which days and hours.

Players pay you the price shown, directly at pickup. hUlahoot does not handle that payment. Scan the player's QR code to confirm the pickup.

Boost My pick with a 24-hour ad, from $1, paid by card inside the Shop app. It shows over your shop in the game and in the town paper; more money ranks higher.

Give them your staff code (More › Shop info & staff code). They choose "I work at a shop" in the app and can scan orders on their own phones.

Tap the player in the game, then MORE › REPORT or BLOCK. A person at hUlahoot reads every report. Read the Community Rules.

If you are in danger, call 911 first.